TSG Services Outline

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TSG Services Outline

This outline was first developed in Summer 2005. It has been tweaked a number of times since then and while it still needs more work, it is a fairly complete view of the range of services TSG provides.

Last update: July 19, 2009

Table of contents

Collaboration Services

news.cs.uiuc.edu

Agora

Jabber service

Compute Cluster Services

HAL Cluster (department cluster)

Arch cluster

Other research group clusters

Core Infrastructure

Backups

Servers

Services

Network Time Servers (NTP)

FTP Server

sal.cs.uiuc.edu

Storage

Cyber Security

CITES Security Coordination

AITS Security Contacts

Forensics

VPN Support

Firewall Support

Data Storage, Protection and Recovery Services

Centralized Storage

Centralized

DCShome
DCSfiles
sal.cs.uiuc.edu / sal-beta.cs.uiuc.edu
csil-projects

Protection and Recovery

Legato

Off-Site Copies

Archives

Snapshots

Subversion version control service

Digital Printing, Copying and Imaging

Printing

Centralized

Black and White w/ finishing
Color
Large Format

Desktop

Departmental Staff
Faculty and Research Staff

Copying

Centralized

Desktop

Departmental Staff
Faculty and Research Staff

Scanning Support

TSG Helpdesk

TAs

Networked Scanner

Fax Support

Faculty Assistants

Department Offices

CD Duplication and Printing

Directory Services

User Accounts

Maintenance

Password Change Systems

Active Directory

LDAP

Directory Editor

EdTech and Multimedia Services

Classroom Support

Conference Room Support

Course Video Delivery

Production Studio

I2CS Program Support

CITES Learning Management Systems Support

Siebel Center Video Wall

Siebel Center Art

Email and Calendaring Services

mail.cs.uiuc.edu

mailserver.cs.uiuc.edu

@cs.uiuc.edu mail handlers

legacy mail handlers

Mailman server

email aliases distribution

Exchange Server

Event Handling

A/V support

Networking support

Event recording services

Facilities

HVAC control system

Lighting control system

Security

Electronic Locks

Schedules
Individual Access Maintenance
Temporary Card Creation

Security Camera System

Space Allocation

Inventory Control

General Inventory

Scrap and Surplus Equipment Processing

Helpdesk

Student Assistants

Consulting

Documentation

Training

Problem Reporting System

Status Server

Information Systems

Siebel Center Information Panels

Department Website

Online Technical Reports

Database Servers

Oracle

MySQL

Filemaker

Departmental Databases Development

Faculty Recruiting Application

Grants and Contracts Application

Graduate Student Database Application

Instructional Services

CSIL (Instructional Labs)

Teaching Assistant Systems

Fellow Systems

Class Software Support

Maya

ACL

MS SQL Server

Web Application Development Servers

Labsitters

Course Website Hosting

Handin

Class Rosters

Regular

Pictorial

Equipment Grant Proposals

Networking

Wired Infrastructure

Wireless Infrastructure

Walkup / Guest Access

Cabling Infrastructure

CITES Coordination

DHCP

RADIUS

DNS

DNS servers

custom-domain hosting

Software Services

Department Licenses

Matlab

Purify

WinZip

Adobe Acrobat

Software Licensing Records

MSDNAA

Open Source / Free Software Distributions

Solaris

Linux

Windows

Application Support

Installation

Basic Consulting

Purchasing

Processing

Consulting

Vendor / Service Provider Interactions

Systems Services

OS / Software

Full Support

Windows 2000, XP, Server 2000, Server 2003
Solaris 7, 8, 9, 10
Linux - Red Hat Enterprise, Fedora Core

Limited Support

Mac OS X, AIX
HP-UX, IRIX

No Support

Mac OS prior to X
Windows 95/98/Me, NT4
Anything Else

Hardware

Levels: Full, Limited, None

Types: Servers, Desktops, Laptops, Virtual, Other

Related Core Services

Installation Servers (RIS, Kickstart, Jumpstart)

Patching / Maintenance Servers (WSUS, EPO, up2date, Superglue)

Purchasing

Processing

Consulting

Vendor / Service Provider Interactions

Telecommunications

Physical Phones

Faculty/Staff

Students

Conference

Phone Numbers

Voicemail

Extra Features

Walkie-Talkies

TSG Management

Budgeting

Personnel

TFS Committee

Project Management

New Services Development

IT Policies

Outreach

Web Services Infrastructure

Custom Domain Website Hosting

Research Group Website Hosting

Departmental Websites Hosting

SSL Certificate Processing

Bluestem Support

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